Package delivery

Processing Time

All orders require 3-5 business days of processing time after you receive the order confirmation. We currently ship to addresses in USA (except Hawaii and Alaska) and Canada Only. 

Shipping to USA:

The standard shipping method to USA is Canada Post, which takes 7-10 business days. You can use the same tracking code on USPS website.

Please Note: Shippings to the destination outside of Canada may have clearance delay at customs.

 

Shipping Cost

The estimated shipping cost shows up on checkout pages after the shipping address is updated.

Shipping to USA (mainland only):  flat rate 20 USD (Our US service partners are USPS, UPS and Fedex)

Shipping to Canada: depends on the postcode of the shipping address. Please update the postcode at checkout to see the estimated shipping cost.

Shipping to  Other region: please contact us before you place the order.

Shipping Policy

We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from Canada Post along with your order from us, so any shipping issues must be handled by Canada Post and USPS.

Please make sure your address is correct before placing order. We will not be responsible for incorrect addresses. In the case that your shipment is lost or damaged in transit; YOU ARE RESPONSIBLE TO FILE THE CLAIM WITH Canada Post or USPS. WE ARE NOT RESPONSIBLE FOR SHIPMENTS SENT TO FORWARDING SERVICES OR COMPANIES REGARDLESS OF SHIPPING SERVICE SELECTED, IF YOU PLACE AN ORDER AND YOUR SHIPPING ADDRESS IS A FORWARDING ADDRESS YOU ARE RESPONSIBLE FOR CONTACTING YOUR FORWARDING COMPANY OR SERVICE TO LOCATE YOUR SHIPMENT.